How we process personal data

We get personal data from you when you sign an agreement with Agria or from other forms of contact between you and Agria. For example, through online forms, chats, paper applications and phone calls that are recorded. We may also obtain personal data from our subsidiary Agria Vet Guide and other companies within the Länsförsäkringar Alliance, or from other partners such as animal hospitals and clinics. In some cases, we may also collect information from veterinarians and other animal health personnel, but only if this is necessary to establish insurance claims. In addition, we collect personal data on an ongoing basis from publicly available sources such as private and public registers.

Agria processes personal data about you in cases where you are, for example, a policy holder, a contact person or representative of a legal person, or a website visitor.

The personal data that we process is, for example, your name, contact information, personal identity number, information about your animal including its health information and in some cases also information about your financial circumstances. We also process online identifiers such as IP addresses or equivalent.

For Agria to be able to provide you with the product or service in question, or take other measures you request during the term of your agreement, for example in connection with claims handling, you must provide the personal data that Agria asks for and is necessary for the conclusion and performance of agreements with Agria.

In addition, you may also be required to provide personal data by law or under other rules and regulations, for example to comply with the Danish Financial Supervisory Authority’s general guidelines and regulations.

Agria will never sell your personal data. However, we transfer personal data to Agria Vet Guide and other companies within the Länsförsäkringar Alliance for statistical purposes, marketing measures and also to coordinate and improve advice and service from these companies to you. Personal data may also be transferred to other companies that Agria or other companies within the Länsförsäkringar Alliance cooperate with to perform their services, such as Bankgirocentralen, suppliers of IT infrastructure services and insurance intermediaries. This can apply both inside and outside the EU and EEA. See below for more information about recipients outside the EU and EEA (under Transfer of personal data to recipients outside the EU/EEA).

In addition, your personal data may be transferred to public authorities, if Agria is required to do so by law. In connection with disputes and other proceedings for establishing, exercising or defending legal claims, personal data may also be transferred to courts, tribunals and counterparties. In addition, information about your insurance may also be disclosed to persons with whom you share your household.

The legal basis for providing personal data to other companies is to be able to perform our agreements with you, or legal obligation if we are required by law. In some cases, it may also be pursuit of legitimate interests, for example Agria’s or the Länsförsäkringar Alliance’s legitimate interest in marketing products and services from other companies within the Länsförsäkringar Alliance as well as Agria’s and Agria Vet Guide’s interest in coordinating and improving advice and service from these companies to you.

You can always object to us sharing personal data on the legal basis of legitimate interests. The easiest way to do this is to contact us here.

If Agria transfers your data to recipients outside the EU and EEA, for example to companies that, in their capacity as data processors, process the data on our behalf, Agria puts appropriate safeguards in place to ensure that your rights and freedoms are protected, such as through the conclusion of standard data protection agreements in conjunction with additional safeguards.

Personal data is stored for as long as the contractual relationship persists, another obligation or legal claim may be exercised and thereafter for a maximum of ten years beyond the current year, taking the rules on limitation into account. In some cases, the data may be stored for a longer period on the basis of other legislation such as the Danish Insurance Contracts Act or regulations on capital adequacy requirements that Agria and the Länsförsäkringar Alliance must meet at any given time. Other time limits may also apply when personal data is stored for purposes other than due to the contractual relationship, for example to comply with applicable legislation regarding e.g. accounting (seven years).

Data that is only processed for marketing purposes and does not lead to an agreement is normally stored for a maximum of three months.

Profiling means the automated processing of personal data that is used to evaluate certain personal aspects relating to a natural person, such as, for example, personal preferences, interests and location. Agria processes personal data for profiling for marketing purposes in order to be able to offer you customised products and services. Profiling can also be used to set premiums.

In some cases, Agria uses what is known as automated decision-making, i.e. decisions that are made without human involvement and that have legal effects for you or similarly significantly affect you. This may be done, for example, in connection with claims handling.

You have the right to request information about the personal data we process about you, or have access to about you (subject access request).

To request a subject access request, you can write to us by post. So that no one else is given access to your information, we must be able to identify you when you request such access.

 The easiest way to do this is to contact us here.

You can request to receive any personal data that you have provided and Agria processes electronically, through an electronic copy. You can also ask for the electronic copy to be transmitted directly to another data controller if this is technically feasible. Data portability requests can be made in the same way as subject access requests. To be able to obtain the electronic copy, you must have identified yourself.

 The easiest way to do this is to contact us here.

Agria is required to ensure that personal data about you is correct and up to date. If your personal data is incorrect, you can ask for it to be rectified or for additions to be made. You also have the right to request that we restrict certain processing about you, for example if you have objected to the processing of personal data based on legitimate interests.

 The easiest way to do this is to contact us here.

Under certain conditions, you can request that data about you be deleted when it is no longer needed for the purpose it was collected. Agria deletes information about you when it is no longer needed, but may be required by other legislation to store data about you in order to comply with legal requirements.

 The easiest way to do this is to contact us here.

You have the right to object to processing of personal data based on legitimate interests. You also have the right to object to direct marketing such as offers via SMS.

The easiest way to do this is to contact us here.

You have the right not to be subject to a decision based solely on a form of automated decision-making, if the decision may produce legal effects for you or significantly affect you in another way. However, Agria has the right to use automated decision-making if this is necessary for the conclusion or performance of an agreement between you and Agria or you have given your consent.

 The easiest way to do this is to contact us here.

The data controller is the company within the Länsförsäkringar Alliance with which you have entered into an agreement or to which you have otherwise provided personal data, or which has received your personal data from a third party, such as your employer.

Companies within the Länsförsäkringar Alliance also have joint customer registers containing general information about you, such as your name, contact information and information about your engagements. This data is processed, among other things, to automatically update addresses and to coordinate information and marketing to you from the companies. With respect to joint customer registers, the companies within the Länsförsäkringar Alliance are joint controllers for personal data and have therefore drawn up what is known as a data sharing agreement.

 The easiest way to do this is to contact us here.